We only have a dual T1, 6Meg internet here so I am thinking bandwidth is causing the slowdown but it has been 5-6 hours now on these users and still no emails.
Luckily, they can still use Outlook Web App but this is kind of concerning me.
Caution: The following procedure deletes any information that is not synchronized with the Exchange server, including your contacts' mail certificate.
Emptying the cache replaces the contents of the folder with the latest items from the Exchange server.
Microsoft today announced a massive update with improvements to the Inbox, new collaboration features, and a revamped calendar.
The update is rolling out today but only in preview “to a small group of customers.” The new update is part of Microsoft’s upgrade of to a new Office 365-based infrastructure.
You can allow anyone in your organization to read or edit the attachment or limit access just to the recipient.
You can also check the status of the Exchange server by contacting your Exchange server administrator.
To be exact, I have created a new profile and kept it to download but still the problem persists. I can assure there's no issue as other users are able to communicate without any issues. If you feel the issue is not resolving itself I would recommend checking out the Outlook Support and Recovery Assistant Here: https://configure.office.com/sara/Setup Consider changing how much email you are downloading as well to keep offline.
Start low - and you can increase it as you validate it if you need too.
Well this was a very well known issue as the title explains but in my case, the "updating inbox 3.99GB" keeps on repeating to the same state.
No new mail activities or even download progress on Inbox, but the other folders at least updating upon selecting.
Before emptying the cache, you may want to ensure that your Outlook information is backed up.